Recently I realized that my boss and I did not see eye to eye on a couple of projects. I kept trying to figure out what was wrong. Then I realized that the item that was missing was communication. She is very knowledgeable about a software program that we are both using. I have never used it before. She got angry because I was not performing the function right. Regardless of how many times she repeated the task, I could not find what she was talking about. Finally, after much frustration, I asked her to come to my office to show me what she is seeing. When she saw my software, she realized that I had a new version and that I have other options that she did not have. The way that I was able to perform the task was very different than the way she was use to performing the task. At the end of the day, communicating with each other not only verbally but also with the non-verbal tools, solved our problem.
A similar situation happened where she thought that all I had to do was hit an upload button to file a report. This has been simmering for about six months. When I told her yesterday that I am stressing because we are getting close to our deadline, she mentioned that I just have to upload. Then I sat down and showed her with my visual tool that I have to manually enter over 100 fields prior to hitting an upload button. I saw the light go off for both of us. We realized that the lack of knowledge and communication created a stressful situation that could have been avoided by taking a deep breath and showing each other what we see on our screens. If I am truly going to be a WonderWoman, I must focus on the value of communication to avoid creating disastrous situations in my life. Thank you WonderWoman for reminding me to have patience when things are stressful and thank you Ashford University for teaching me the tools of communication to use in my everyday life.
WonderWoman learned a lesson that not only saved my work day but, one that can be used for the future.
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